Production Time

How can I check my status online?

On the homepage of the website, on the right hand side, there is a link to check your order status. Enter your Order ID/PO number as well as the shipping zip code, and the current status of your order will come up.

Do you offer rush orders?

At certain times of the year, we are able to accommodate rush orders. Please contact our customer service department at 1-800-577-5920 to determine if a rush service is available.

 

Shipping

Costs

All shipping is based on the box weight, dimensions, and distance. When placing an order on the website, your shipping cost will be given to you before you are charged for your order. With orders placed over the phone, shipping cost will be calculated at the time of shipping based on the parameters above. For a shipping estimate, please call our customer service department at 1-800-577-5920.

How long does it take?

Since we make all of our frames to order, our production time is 7-10 business days, plus shipping.

Shipping Refunds on Orders

In the special circumstance that a return is accepted, shipping will not be refunded.

What carriers do you use?

Our main source of shipping is UPS ground. However under special circumstances and with larger orders, a trucking carrier company may be used. We will always receive three freight estimates with trucking companies, so that we make sure you are receiving the best price available. A few examples of trucking companies that we use are FedEx Freight, UPS Freight, Roadway, Milan, and Pitt Ohio.

Charges

Why is the credit card charged when the order is placed?

Because all frames are made to order, your credit card will be charged at the time the order is placed when ordering on the internet.

What areas are charged freight at the time of shipping?

All orders shipping to Zone 5 will be charged shipping at the time the order ships out. These areas include but are not limited to:

-International Orders
-APO addresses
-FPO addresses
-PO boxes
-Washington D.C.

Do you charge sales tax?

We do not charge sales tax if you are outside of the state of Ohio. However, if you are shipping an order to Ohio, sales tax will be included on your order. If you are in the state of Ohio and have a tax exempt certificate, please contact our customer service department for details regarding placing orders.