| Certificate Frames | Poster Hangers | Clip Frames | U-Frame Kits | Shells & Other Products |
| Terms & Conditions and Return Policy |
|
We at FRAMEPLACE.COM strive to
make all of our customers
If a return is authorized (merchandise returned without an authorization will be refused):
• Returned Checks: Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A forty dollar ($40) service charge will be assessed for each returned check. • Cancelled Orders: Orders may not be cancelled anytime after production of the order begins. Please view our Order Tracking System to see if the manufacturing process has begun. • Refused/Undeliverable Orders:
Please do not refuse an order. Refused shipments are subject to a 25%
restocking fee and freight charges will not be refunded. • Prices: Listed at your cost on price list. Prices subject to change without notice. Consumer/Purchaser is responsible for any State, County, City, or Municipal Consumer Use Tax. • Shipping: All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B. Cincinnati, OH 45246. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. Freight charges for zone 5 orders which includes but is not limited to all non-US shipments, P.O., APO, FPO, Hawaii, Puerto Rico and District of Columbia orders will be billed actual freight at time of shipping. All C.O.D. orders over $500.00 will have a separate C.O.D. tag per box. Orders requiring LTL shipping and/or require lift-gate delivery, inside delivery, residential delivery, or that include Oversize Frames may be subject to additional freight costs. • Claims: If damage has occurred due to mishandling by the delivering carrier we must be contacted within 48 hours of receipt of merchandise. Original packaging materials must be retained for inspection. • Any defective or damaged product or part
will be replaced by a new and identical product or part free of charge
if we have been notified within five (5) days of receipt. If damage
has occurred and you feel that it was due to mishandling by the freight
carrier, please contact Customer Service at 1-800-577-5920 to advise
immediately. We will then file a claim. Please keep all packaging until
claim has been settled. 225 Northland Blvd., Cincinnati, Ohio 45246 (513)577-7107 - Fax (513)577-7105 |