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We at FRAMEPLACE.COM strive to make all of our customers
100% satisfied with their purchase.
- Cancelled Orders: Orders may not be cancelled anytime after production of the order begins. Please view our Order Tracking System to see if the manufacturing process has begun.
- Refused/Undeliverable Orders: Please do not refuse an order. Refused shipments are subject to a 25% restocking fee and freight charges will not be refunded.
- Credit Card Orders: Orders being paid for by a credit card will be charged when the order is placed to verify credit card information. Any declined card orders will be cancelled. Orders over $2,500 from customers without an established account of at least 6 months will be contacted for account verification.
- Prices: Listed at your cost on price list. Consumer/Purchaser is responsible for any
State, County, City, or Municipal Consumer Use Tax.
- Shipping: All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B. Cincinnati, OH 45246. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. All C.O.D. orders over $500.00 will have a separate C.O.D. tag per box. Orders requiring LTL shipping and/or require lift-gate delivery, inside delivery, residential delivery, or that include Oversize Frames may be subject to additional freight costs.
- Claims: If damage has occurred due to mishandling by the delivering carrier we must be contacted within 48 hours of receipt of merchandise. Original packaging materials must be retained for inspection.
- Return Policy : Under certain conditions we will accept returns of our standard products listed on our website within fifteen (15) days of receipt. We will not accept any return on any custom size product. Any credits issued are for merchandise only, and must be used within six (6) months of date issued. Merchandise returned without an authorization will be refused.
- Please contact our Customer Service Department at 1-800-577-5920 to request a return. Do not send back merchandise without prior authorization or it will be refused. We will send a return authorization form and label. The form must be must be included inside the box and the label attached to the outside of the box. The product must be repackaged as it was originally delivered.
- Once the return has been received we will issue a refund for the product total only. Freight charges will not be refunded.
- Any defective or damaged product or part will be replaced by a new and identical product or part free of charge if we have been notified within five (5) days of receipt. If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise immediately. We will then file a claim. Please keep all packaging until claim has been settled.
- Refused or Undeliverable Merchandise will be assessed a 25% restocking fee and freight charges will not be refunded.
225 Northland Blvd., Cincinnati, Ohio 45246 (513)577-7107 - Fax (513)577-7105
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