We at FRAMEPLACE.COM strive to
make all of our customers
100% satisfied with their purchase.
Returns: We will accept returns of our standard products listed on our website within ten (10) days of receipt. We will not accept any returns on custom size products. Please contact our Customer Service Department at 1-800-577-5920 to discuss a return. Do not send back merchandise without prior authorization or it will be refused.
If a return is authorized:
- A 25% restocking charge will be applied.
- We will send a return authorization form and label. The form must be must be included inside the box and the label attached to the outside of the box. The product must be repackaged as it was originally delivered. The customer pays for the return shipping.
- Once the return has been received we will issue a credit for the product total only. Freight charges will not be refunded.
- Any credits issued are for merchandise only, and must be used within six (6) months of date issued.
New Accounts: All initial orders must be purchased by credit card or prepaid. We accept Visa, MasterCard, Discover, and American Express. Net Thirty (30) day terms may be available after the first order to companies with a satisfactory credit rating. After your initial order you may request a credit application for an open account. Please allow 3-5 business days for the processing of your credit application upon receipt of 3 satisfactory credit references, a completed and signed credit application, and signed Terms and Conditions. Orders purchased on terms must be paid by check by the due date or risk losing the ability to purchase on terms in the future. (Click here to go to the Credit Application.)
Final Sale: All sales of goods and/or services shall be final and payment in full shall be in accordance with all other terms, conditions, and agreements included on this page, and the credit application. No transaction shall be construed to be a consignment of said goods and/or services. The person, company, or legal entity executing the credit application or submitted order is liable for any and all legal fees, services, and/or costs arising out of or associated with judgments rendered on behalf of Frame USA, Inc. should Frame USA, Inc. be forced to initiate court action against applicant or purchaser.
Credit Card Orders: Orders being paid for by a credit card will be charged when the order is placed to verify credit card information.
Taxes: Consumer/Purchaser is responsible for any State, County, City, or Municipal Consumer Use Tax. We only collect taxes for orders shipped within the state of Ohio. If you are tax exempt and your order is shipping to Ohio, we must have your tax exempt form on file or taxes will be collected on the order. (Click here for a Multi-state Tax Exempt form.)
Cancelled Orders: Orders may not be cancelled once production of the order has begun. Please view our Order Tracking System to see if the manufacturing process has begun.
Returned Checks: Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A forty dollar ($40) service charge will be assessed for each returned check.
Refused/Undeliverable Orders: Please do not refuse an order without contacting Customer Service first at 1-800-666-7654. Refused shipments are subject to a 25% restocking fee and freight charges will not be refunded.
Claims: If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise us immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until claim has been settled. Frame USA is absolutely not responsible for damage to any frame larger than 16" x 20" that includes glass. Our policy is not to ship frames over this size with glass by Fed Ex or UPS.
Backorders: Backorders of over Fifty dollars ($50) will be shipped upon arrival of materials. Backorders over 30 days old will be cancelled. If you do not want a backorder shipped, please notify us. A majority of our orders are shipped complete.
Shipping: All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B. Cincinnati, OH 45246. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. Freight charges for Zone 5 which includes, but is not limited to all non-US shipments, P.O., APO, FPO, Hawaii, Alaska, Puerto Rico and District of Columbia orders will be billed freight at time of shipping. Orders requiring LTL/Truck shipping may be subject to additional freight costs. Additional charges may apply for special services, which include (but not limited to): Call ahead, lift gate, or inside delivery. Please refer to our shipping page on our website for more details on these services. Residential delivery and over sized frames may also be subject to additional freight costs.
Prices: Prices subject to change without notice.
Headers: Frame header selection may vary from pictures shown in catalog.
Sample Moulding Program: We want all of our Customers to be satisfied with their purchase, so we encourage the use of our Sample Molding program. This will ensure that when you receive your order, your expectations will be met. We will send you, for $1.00 each, a 5" sample of any type of molding that we carry-no limit. Freight charges of $2.95 for every 5 samples will apply. Please contact our Customer Service Department at 1-800-577-5920 to request a sample or send us an email to email@example.com.
Defective Product: We must be notified of any defect in product within three (3) full days of receipt of goods. Replacements will be produced and ship in 3 full business days. Any defective product will be replaced by a new and identical product or part free of charge. "Closeout" frames are sold AS IS.
225 Northland Blvd., Cincinnati, Ohio 45246 (513)577-7107
- Fax (513)577-7105